Our Onboarding Process
Partner up with us and have us manage your turnovers on an ongoing basis. We have systems in place that allow our clients to have an automated and worry-free experience. We sync with your Airbnb, HomeAway or Vrbo calendar or integrate directly with your PMS (Guesty, BookingSync, etc.) to automatically see your check-outs and check-ins so we know when to have your place cleaned and made guest-ready. No manual bookings necessary. Everything is automated!
1) Fill OUT our onboarding Form (Below) to request our service:
- Give us about 12-36 hours to go through your request. We'll get in touch with you to give you feedback.
2) Let's schedule a phone call and/or walkthrough if needed:
- Do you have any additional questions? Do you think it would make sense to do a walkthrough? No problem!
3) We'll create your account and sync with your calendars:
- Let's confirm the first 2-3 upcoming turnovers to make sure we're successfully sync'd.
4) You give us the 'GO' and we'll start Managing your turnovers:
- We created your account, have all the necessary info, are sync'd with your calendars and ready to go.
5) We'll invoice you every 10-15 days via '2-click online invoice':
- No payments in advance necessary. Everything is automated!
New Client Onboarding Form
This form was created based on our experience managing short-term rentals ourselves and after having performed over 20,000 turnovers as of December, 2018. Having all this important information about you and your rental will help us deliver a perfect and smooth turnover based on your exact needs and expectations.
Here are some FAQ's:
Do I have to confirm my bookings or check-outs with you so you know when to turn over my place for the next guests?
If we're sync'd with your Airbnb/HomeAway/Vrbo Calendar or integrated with your PMS, then we can see your turnover schedule and you don't necessarily have to confirm every turnover cleaning with us. However, please feel free to occasionally check in with us if you want to make absolutely sure that we have your turnaround on our schedule. If there's any last-minute bookings or changes to your reservation, please definitely let as know as soon as possible, so we can double check that we see the new last-minute or same-day booking on our side.
When and how shall I communicate any early check-ins/ late check-outs or any other guest or owner requests?
The sooner the better, so we can make sure to manually put the request in our system for our next scheduled service. In general, we prefer to communicate via email, but if you need to get in contact with us as soon as possible, please feel free to text or call us. Usually we answer our emails within 1-6 hours and our text messages within 30-60 minutes. As mentioned, if it's urgent - please give us a call.
What's included in my turnover service?
5-star hotel-like Turnover cleaning with on-site laundry service (unless off-site laundry is requested - for an additional charge)
Quality check before check-in by a professionally trained inspector (guest-ready check)
Inspection, maintenance & damage report
Re-stocking of your own supplies (if stored in bulk in a locked owners closet or shipped to our warehouse. We store your supplies for free and place the appropriate amounts for each new guest)
Re-stocking of our supplies is an additional fee
Call-back option for guests in case something was missed. We'll come back within 6-24 hours to touch-up on the missed area for free.
Automated hands-free scheduling & booking process
2-click online invoicing
Do you let me know about the condition of my property after each guest so I can rate them?
We have a general rule that has been working well with all of our clients: If guests left your place in good condition or we find it in 'normal use' condition, you will not hear from us and you can leave your guests a good review. If we find your place in a condition that's more dirty than usual then we will definitely let you know asap. Depending on how bad the condition is, we would then most likely have to add an additional 'deeper approach' cleaning fee to reimburse our team member for the extra time.
Do you inform me about any missing items, damages or maintenance items?
Yes, the first step of our turnover cleaning process is to do an initial walk-through to check for anything that 'looks out of the ordinary', for items left behind, for damages or any maintenance items. Our team is well trained and can often notice any of the mentioned items during the initial walk-through or as the unit is being cleaned.
After you reported a maintenance item, do you take care of it?
We don't currently offer a maintenance service. However, we do have referrals if needed.