Easy Onboarding for an Automated, Professional Turnover Service

404-475-5556

Our Onboarding Process

Our Onboarding Process
We have systems in place that allow our clients to have an automated and worry-free experience. We sync with your Airbnb, HomeAway, or Vrbo calendar or integrate directly with your PMS (Guesty, BookingSync, etc.) to automatically see your check-outs and check-ins so we know when to have your vacation rental clean and guest-ready.

1) Fill OUT our onboarding Form (Below) to request our service:

- We will contact you once we have reviewed your information.

2) Let's schedule A walkthrough, if needed:

- Do you have any additional questions? Do you think it would make sense to do a walkthrough? No problem!

3) We'll create your account and sync with your calendars:

- We will connect with you and confirm the first few bookings to check we are syncing accurately.

4) say yes and we'll start Managing your turnovers:

- We are ready to go, just say the word and switch on your professional turnover specialists.

5) Hassle-free invoicing:

- No payments in advance necessary. Your invoices will be sent on an automatic schedule and can be paid online with just a couple of clicks1

New Client Onboarding Form

All the information you provide in the form below will help us to provide you with a bespoke turnover service that meets your needs and exceeds your expectations. If you have questions, please call us any time 404-475-5556

Name

First Name

Last Name

Company Name

Phone

(###)

###

####

Email Address

Your Business or Home Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Your rental's address

Please include the name of apartment complex if applicable, as well as the unit number.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

What type of property is it?

What is the Bedroom/Bathroom count?

Please make sure to count any space that has a bed as a bedroom. (Den, Loft space, Attic, Office with extra bed, etc.)

Is there a half bathroom as well?

Is there a pull-out couch or an air mattress?

What are the bed sizes?

What's the sq. ft. of the rental?

How do we access your rental? Please give us detailed instructions:

How do we access the building? Where do we park? How can we find your unit? Are there any door codes? Will we get a copy of your keys from you? Or is there a lockbox? etc.

Need us to be in stealth mode?

Please share the link to your Airbnb/Homeaway/Vrbo listing:

This helps us to get a first look of your place, your set-up, your standards, etc. And we will also use your pictures for our visual checklist and staging purposes.

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When is your check-out time?

Hour

Minute

Second

When is your check-in time?

Hour

Minute

Second

What is the linen situation? Please describe as detailed as possible.

How many towels do you provide per person/ per bathroom? Please provide the total towel count of each size (body, face, hand) that should always be available for guests. Do you have extras? Where do you store them? How many sheet sets do you have in total? What does your sheet set consist of? Do you provide extras accessible for guests?

How do we go about taking care of your laundry? Please describe as detailed as possible.

Do you want us to wash your linen in-unit (included) or off-site ($15 per bedroom)? If you want us to wash in-unit, do you have a washer and dryer in your unit, or in your building? Do you provide detergent for us?

Which supplies and replenishments do you provide for your guests that need to be replaced or re-stocked every turnover and how many of each item should always be available for guests?

Do you provide the supplies and you want us to re-stock for your guests each turnover? (free service) If yes, how many paper towel rolls, toilet paper rolls, trash bags, coffee pods, snacks, etc. shall we re-stock for you? Where do you store them? Or do you want us to take care of the re-stocking process using our own supplies and replenishments? (at an extra cost)

Do you offer a welcome gift? If yes, what kind and where do you store it? Shall we re-stock it for you each turnover? Or are you interested in our welcome gift service? (at extra cost)

When did you have your place deep cleaned the last time? Do you need us to perform an initial deep cleaning?

Please give us detailed instructions on your exact needs, requirements and expectations regarding the cleaning and turnover.

Do we need to be careful with any surface or material? Which floor types are there? Do you have an outdoor space that needs to be cleaned? Do you want us to use specific cleaning products? Are you absolutely against certain products like for example Fabuloso? Where can we find the garbage? When is trash day and do you need us to roll your bins to the curb on certain days?

Do you provide any cleaning products or supplies?

Let us know if you have a vacuum cleaner, mop, broom & dustpan, swiffer or specific cleaning products that are available for us to use. No worries if not, we do bring our own products and supplies.

Availability

Is your rental available year-round? Or do you only rent it out over the Summer months/ while you're out of town?

Do you have insurance for your rental?

(We do have general liability insurance as well as workers comp for our team members)

Do you currently have noise monitoring at your property?

If no, check out our partners 'NoiseAware'. Get a 10% discount with the code 'KLEENERLY'!

Please share your Airbnb listing's iCal link to automate the turnover booking process:

We directly integrate with Airbnb so we can sync with your calendar to automatically see your turnovers and know when to perform a turnover cleaning. (no worries we only see the dates of check-out and next check-in and no other info) It's hands-off and no manual bookings are necessary. All you would have to do is share your iCal link, which you can find on your Airbnb listing under Availabilities (in the bottom of the page - Export Calendar). From then on we invoice on a bi-weekly basis - so no payments in advance necessary. Everything is automated :)

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Please share your HomeAway/Vrbo listing's iCal link:

Follow these instructions for exporting the iCal of your Homeaway/Vrbo listing: https://help.homeaway.com/articles/How-do-I-import-my-iCal-or-Google-calendar. It's under the section "To remove an external calendar"

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I have read KLEENERLY's terms of service:

https://www.kleenerly.com/terms-of-service

Do you have any additional questions?

Make sure to check out our FAQ's as well!

Here are some FAQs for our Client Onboarding Process:

Do I have to confirm my bookings or check-outs with you so you know when to turn over my place for the next guests?

If we're synced with your Airbnb/HomeAway/Vrbo Calendar or integrated with your PMS, then we can see your turnover schedule and you don't have to confirm every turnover cleaning with us. However, please feel free to occasionally check in with us if you want to make absolutely sure that we have your turnaround on our schedule.

When and how shall I communicate any early check-ins, late check-outs, last-minute bookings or any other guest or owner requests?

The sooner the better, so we can make sure to manually put the request in our system for our next scheduled service. If there's any last-minute bookings or changes to one of your reservations, please call us 404-475-5556, communication is crucial to make sure your guests are happy.

What's included in my turnover service?

5-star hotel-like Turnover cleaning with on-site laundry service (unless off-site laundry is requested - for an additional charge)
Quality check before check-in by a professionally trained inspector (guest-ready check)
Inspection, maintenance & damage report
Re-stocking of your own supplies (if stored in bulk in a locked owners closet or shipped to our warehouse. We store your supplies for free and place the appropriate amounts for each new guest)
Re-stocking of our supplies is an additional fee
Call-back option for guests in case something was missed. We'll come back within 6-24 hours to touch-up on the missed area for free.
Automated hands-free scheduling & booking process
2-click online invoicing

Do you let me know about the condition of my property after each guest so I can rate them?

If guests have left your vacation rental in good condition, you will not hear from us, and you can leave your guests a positive review. If we find your place in a more dirty state than usual, we will definitely let you know straight away and work with you to bring your vacation rental back to its original high standard of cleanliness and good state of repair.

Do you inform me about any missing items, damages, or maintenance items?

As part of the pre-clean inspection, your turnover specialist will look for anything left behind by guests, damages, and items that require maintenance. If we find anything, we will notify you immediately.

After you reported a maintenance item, do you take care of it?

We are in the process of setting up a maintenance service for our clients. Until this is ready, we are happy to make recommendations for the help you need.